i911 pairs newly available consumer smartphone technology with a simple web-based interface for first responders to locate emergency callers, without requiring the download of a mobile app.
The process begins with a verified first responder creating a free account at i911.com, then entering the mobile number of the emergency caller. If the caller is actively connected with or has recently contacted 911, a precise automatic device location may be immediately available without any further action. The caller’s location information displays as a map marker on the dispatcher’s screen. If automatic location is not available, the first responder is presented with the option to send an SMS (text message) to the caller from a choice of languages, which when opened, asks the user for consent to share their exact whereabouts with emergency services.